Problem management

Manages the lifecycle of problems to prevent incidents and minimise their impact.

Use case

Investigating recurring issues to find and fix root causes.


Our partners:


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BMC Helix ITSM

A leading service management platform that uses cognitive automation to transform best-practice ITSM principles.

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Cherwell Service Management


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Ivanti Service Manager

Delivers comprehensive IT service management capabilities to enhance service delivery and support business operations.

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Jira Service Management

Provides IT service management capabilities to help IT teams deliver high-velocity service management.

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Micro Focus

Offers a comprehensive portfolio of enterprise software solutions that help organisations innovate faster and with lower risk.

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ServiceNow

A cloud-based platform that provides IT service management, operations management, and business process automation solutions.