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  • Best Practices
    Find out more about the ITIL4 framework
    General management:
    Service management:
    Technical management:
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Service level management

Ensures that service levels are agreed upon and met.

Use case

Negotiating and managing service level agreements (SLAs).


Our partners:


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BMC Helix ITSM

A leading service management platform that uses cognitive automation to transform best-practice ITSM principles.

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Cherwell

Provides a powerful, flexible IT service management solution that enables better, faster, and more affordable service delivery.

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Ivanti

Provides IT asset and service management solutions to help organisations gain control over their IT environment and improve service delivery.

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Jira Service Management

Provides IT service management capabilities to help IT teams deliver high-velocity service management.

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ManageEngine

Offers a wide range of IT management software solutions that help organisations manage their IT infrastructure and operations.

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Micro Focus

Offers a comprehensive portfolio of enterprise software solutions that help organisations innovate faster and with lower risk.

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ServiceNow

A cloud-based platform that provides IT service management, operations management, and business process automation solutions.

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Zendesk

A cloud-based customer service software that helps organisations manage their customer support and improve customer satisfaction.

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